Pink Trainers Personal Training - Brighton and Hove

Privacy

Privacy Policy

Last updated: 7th December 2025

Pink Trainers Personal Training. We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights under the UK GDPR.

This policy applies to:

  • In-person 1-to-1 Personal Training held at 1 Amesbury Crescent, Hove BN3 5RD

  • Online coaching delivered through the Everfit training app

  • Our website and any communication channels used by clients

1. Information We Collect

1.1. In-Person Personal Training Clients

We may collect and process the following information:

  • Name

  • Phone number

  • Email address

  • Home address

  • Health information, PAR-Q responses, medical notes

  • Emergency contact details

  • Payment details (via bank transfer through Starling Bank)

  • Social media handles (if provided voluntarily)

  • Communications via email or WhatsApp (WhatsApp)

1.2. Online Coaching Clients

For online coaching delivered through the Everfit app, we may collect:

  • Name, phone, email, address

  • Health information, PAR-Q and coaching notes

  • Payment details (processed securely through Stripe)

  • Training progress data

  • Photos/videos you upload

  • Messages and chat history within Everfit

  • App usage and progress tracking data

  • Video call information for calls conducted using Zoom

2. How We Collect Your Information

We collect personal data in several ways:

  • Information you provide during consultations, onboarding, or health screening

  • Information entered into the Everfit app when participating in online coaching

  • Emails, WhatsApp messages, or Everfit app messages

  • Website forms or enquiries

  • Payment processing platforms (Stripe; Starling Bank transfers)

3. How We Use Your Information

We use your data to:

  • Provide in-person and online personal training services

  • Create personalised training programs

  • Monitor progress and tailor future sessions

  • Communicate with you about training, scheduling, and support

  • Process payments securely

  • Maintain necessary records for accounting and tax purposes

  • Send updates or marketing emails through Pulse (only if you opt in)

  • Ensure safety by reviewing health and PAR-Q information before training

We will never sell your personal information.

4. Legal Basis for Processing (UK GDPR)

We process your personal information based on:

  • Contractual necessity: to provide the training services you purchase

  • Legitimate interest: for business operations and communication

  • Consent: for marketing emails or use of progress photos

  • Legal obligation: for financial and accounting records

  • Vital interests: in cases where health information is needed for safety

5. Payments and Third-Party Services

We use several trusted third-party services to deliver personal training:

  • Stripe: For secure online payment processing

  • Starling Bank: For bank transfers for 1-to-1 training

  • Everfit: For programme delivery, chat, progress tracking, and client uploads

  • Pulse: For email marketing and CRM

  • Zoom: For online video sessions

These providers may collect or store your data according to their own privacy policies.

6. Cookies and Website Analytics

Your website is hosted by Bluehost, which typically uses cookies for functionality and analytics.

Since you are unsure whether additional cookies are configured, this policy assumes:

  • Basic cookies and server logs may be collected (IP address, browser type, pages visited)

  • Analytics tools may also be used if enabled

If you begin using tracking tools (e.g., Google Analytics or Facebook Pixel), let me know and I can add the required language.

7. How We Store and Protect Your Data

We take data protection seriously. Your information is stored securely through:

  • Password-protected devices

  • Secure third-party systems (Everfit, Stripe, Pulse)

  • Encrypted payment platforms

  • Limited access only to those who require it for service delivery

Health information is treated as special category data and handled with care.

8. Data Retention

We retain personal information only as long as necessary:

  • Client records: up to 7 years for legal, tax, and insurance purposes

  • Training data: kept while you are an active client and removed after service ends unless otherwise agreed

  • Photos/videos: only retained with your explicit consent and deleted upon request

  • Marketing email data: kept until you unsubscribe

9. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent for marketing at any time

  • Request data portability

  • File a complaint with the ICO (Information Commissioner’s Office, UK) if you believe your data rights are not upheld

To exercise these rights, contact us using the details below.

10. Sharing Your Information

We may share your information only when necessary:

  • With third-party platforms used to deliver your coaching (listed above)

  • With legal or financial authorities when required by law

  • With medical professionals only if you give consent or if needed in an emergency

We never sell or rent your data to any third parties.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16 unless a parent/guardian provides explicit written consent.

12. Contact Information

If you have questions about this Privacy Policy or wish to make a data request, contact:

Pink Trainers Personal Training
Email: leonie@pinktrainerspt.com
Address: 1 Amesbury Crescent, Hove BN3 5RD
Data Protection Contact: Leonie Lawmon

13. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on our website.